Terms & Policies

QUOTATIONS AND ORDERING:

Provision of a quotation does not imply that we will accept an order; the order only becomes definite when a deposit has been paid. Initial quotations are approximate; we will give a firm quote when your exact requirements are known. 

PAYMENT CONDITIONS:

A non refundable deposit of 25% minimum is taken at the time of order. The outstanding balance will be due 2 weeks prior to the event date.

PAYMENT METHOD:

Deposits and balances due can be made by cheque, (please make cheques payable to "SUIceFlora" or contact us for more options).
Please do not send any cash by post. 

TAKING DELIVERY OF YOUR ORDER:

Items should be inspected on receipt to ensure that they were not damaged in transit, as you (or any third party taking delivery, e.g. hotel, office etc.) shall be solely responsible for any damage to any products which occurs (i) after the delivery or collection of any product and/or (ii) as a result of failure to follow any instructions/advice we may give in respect of storage or setting up or of further transportation of the items. 

REFUND POLICY:

If you cancel your event for any reason a cancellation charge will be made as detailed below:
1) Cancellation two weeks before the event
We will keep the 25% non refundable deposit; any further payment you may have paid towards the order will be refunded.

2) Cancellation 14 – 0 days before the event
50% of the total payment will be refunded. Designs

DESIGNS:

Any designs and information provided by you to SUIceFlora should not infringe the rights of any third party, and you will be responsible for any losses, damages, costs, expenses or other claims arising from any such infringement. All rights in any designs conceived by SUIceFlora shall remain the exclusive property of us and you acknowledge that we may reproduce images and/or designs without reference to you.

Due to a policy of continuous improvement, we reserve the right to make minor changes to designs from those illustrated. 

These terms and conditions do not affect your statutory rights.
We reserve the right to terminate any contract between us without penalty. In the event of termination we shall refund to you all sums paid by you to us. 
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. If you have a complaint please contact us. 
These terms and conditions are subject to change at any time without prior notice to you.